Privacy policy
Draft: operator details must be completed before launch.
MyDobo is operated by [Operator name required]. Privacy contact: service@mydobo.com. Effective October 18, 2026.
Information processed
We process account email, business details and owner phone numbers to provide the service. Calls are transcribed to support the conversation, and AI processes the conversation to reply and summarize it. The dashboard stores caller numbers, call times, duration and summaries, which may include names, callback details and messages. MyDobo does not enable audio recording by default.
For pilot accounts, we store usernames, salted password hashes, approval decisions and hashed identifiers used to limit login attempts. Business setup stores your draft, recent interview messages, website source address, approved information, phone-routing preferences and onboarding feedback. Website content and setup messages are sent to the AI provider to suggest business information; you review and approve it before use on calls. Verified phone settings and transfer/SMS attempt records support optional owner handoff and generic owner SMS alerts.
How it is used
We use this information to answer calls, deliver messages through the dashboard, authenticate owners and operate the service. Business owners can access their own business's call history. Keep sensitive information out of your FAQs and ask callers not to leave payment-card details or sensitive medical information.
Service providers
Twilio provides telephone and speech services; Anthropic processes AI conversations and summaries; Resend delivers account emails; Render hosts the service and production database. These providers process information under their own terms and may process it in other countries.
If you connect Google Calendar, we store encrypted authorization credentials and your calendar selection and booking settings. We read calendar names and busy times and send appointment details, including the caller's name and callback number, to Google to create events. Booking attempts and their outcomes remain in our database. Availability and booking details are processed by the AI during the call. Disconnecting removes our saved Google credentials; it does not delete existing Google events or booking records. You can also revoke access in your Google account.
Retention and security
Call metadata and summaries remain in the database until removed. Conversation history is held in server memory during the call and summarization. Providers may retain their own service records under their policies. Login links expire after 15 minutes; sessions expire after 30 days of inactivity. We use an essential session cookie to keep you signed in. We do not sell caller information or use advertising cookies.
Requests
Contact service@mydobo.com to request access, correction or deletion of information, or to close your account. We may need to verify your identity. If you called a business using MyDobo, contact that business first so it can identify your message. Records needed for security or legal obligations may need to be retained.