Terms of service
Draft: operator details must be completed before launch.
MyDobo is operated by [Operator name required]. Contact: service@mydobo.com. Effective October 18, 2026.
The service
MyDobo provides an AI phone receptionist for English-speaking US and Canadian businesses. It answers from the information you supply and takes messages. AI can make mistakes. Review your information and call summaries, and test the service before relying on it.
When you connect Google Calendar and enable booking, the receptionist can create new appointments after caller confirmation. It cannot cancel or reschedule appointments or provide emergency assistance. Verified pilot businesses may enable caller-requested human handoff and owner SMS alerts. Handoffs and messages can fail; check your dashboard. Review booking results in Google Calendar. Do not use it as an emergency line or to collect payment-card details or sensitive medical information.
Your account
You are responsible for your business information, username and password where used, access to your login email, and having the permissions needed to process caller information. Pilot registration requires operator approval; business information requires your review and approval before use. The greeting tells callers that the receptionist uses AI. Do not use the service for unlawful activity, impersonation, spam or harassment.
Usage
Each business has 300 call minutes per calendar month in its business timezone. Each connected call is rounded up to a minute. After the allowance is reached, new calls take messages instead of answering FAQs. Unused minutes do not roll over.
When enabled for your pilot business, you can request individual customer callbacks. Confirm that the customer asked or agreed to the call before submitting. Callbacks disclose that Dobo is an AI receptionist, use your call allowance and are subject to duration and frequency limits. This feature is not for unsolicited campaigns or bulk calling. Callback numbers, your consent confirmation and provider outcomes are stored with your business records.
To close your account, contact service@mydobo.com. When an account closes, its number is released; released numbers may be assigned to someone else and may not be recoverable.
Availability and changes
The service depends on telephone, AI, email and hosting providers. Calls and summaries may be delayed, inaccurate or unavailable. We may suspend misuse or change the service; material changes to the service will be communicated through your account email.